Commitment and Policy

 

We at Hydroserv realize that our customers are our greatest assets. We are committed to our Customers in providing our engineering services and sale of hydraulic products and components.

Customer satisfaction is paramount for us. To reach our goal of 100 % customer satisfaction we follow key principles:

  • Continuous improvement of our products and services by controlling, monitoring and evaluating the processes
  • Listen to our client’s needs
  • Setting quality objectives and targets and ensuring quality standards are maintained
  • Providing open, effective communications with our customers and suppliers
  • Providing our customers with the best quality and value for our products/services
  • Provide a system of employee involvement, motivation and training. Compliance to all statutory and regulatory requirements
  • Be flexible and reactive